Frequently Asked Questions

What is the Contractor Gateway?
Contractor Gateway was designed to help new contractors get their login credentials and help with the initial log in procedures.

I am receiving an error, what do I do?
Please send the error you are seeing to InfoSec-CGW@walmart.com

Who do I contact for additional help?
Please email InfoSec-CGW@walmart.com

I started to submit the information but lost connection and now I cannot get back in. What do I do?
Please contact your Walmart reporting manager to have a new session created for you.

How do I reset my password?
If you enrolled in Self-Service Password Reset (SSPR), you can reset your password by visiting http://aka.ms/sspr. When prompted, enter your full account name in the format userid@domain.wal-mart.com. Your user ID was provided in both full and shortened formats in the final section of the "Congratulations! Your Walmart Access Is Ready" email. If you did not enroll in SSPR, please contact your Walmart manager to obtain your password.